Frequently asked questions

  For FAQ’s relating to income stream accounts click here

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81	Why do I need to provide proof of identity if I am already an existing First State Super member and want to open a First State Super income stream account?
82	I am a member of the Australian Defence Force Reserves and will be deployed overseas in the future. What can I do to apply to have my insurance maintained during my period of deployment?
83	If I start a First State Super income stream, how often will I receive my income stream payment?
84	I have sent my nomination of beneficiaries details to First State Super but the details are not on my benefit statement. Why is this?
85	When will First State Super be sending information about the new Ambulance Officers’ insurance?
86	Has First State Super received all of my contributions? Some of my contributions are not listed on my statement or look as though they are late?
87	Has First State Super received my Government co-contributions? Why are my Government co contributions not listed on my statement?
88	Why are there administration fees on my 31 December Statement if my account balance is less than $1,000? I thought member protection applied to small accounts.
89	I think I qualified for the special insurance offer on 1 December 2007 because my employer has been contributing to First State Super for a while, how do I check?
90	My 31 December 2007 statement has insurance cover on it and didn’t previously. Why has this insurance increase happened?
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